Answering

FREQUENTLY ASKED QUESTIONS

How can I chat with you?

You may contact us via WhatsApp on ‪+2348130962725‬

Will I receive the same product that I see in the picture?

We pride ourselves in delivering exactly what was displayed. All product photos are taken in-house by our photographers.

Where can I view my sales receipt?

All order information would be sent automatically by mail on the website and can also be seen on your order dashboard upon log in.

An item I want is out of stock, when will you restock?

We typically restock items based on the availabilityof fabrics, but for specific restock dates, please reach out to our customer service team for assistance.

I’m not happy with my order, how do I get a refund?

I'm sorry to hear that you're not satisfied with your order. Kindly reach out to our customer support team either through email or by phone to resolve issues

Can I alter my address after placing an order online?

You are allowed to alter the shipping address before the order goes in delivery stage. Please email us immediately you place your order with your order number if you would like an address changed. Upon dispatch there's not much we can do. 

Can I get a bulk order?

Yes, Please contact us for bulk orders detailing quantity, styles and time frame needed.

How can I schedule a 1:1 consultation for Custom orders? 

To schedule a 1:1 consultation for custom orders, please contact our customer service team by filling the contact us form or visit our website to book an appointment.

Do you ship internationally?
 Yes, we offer free international shipping on orders over $250.
Please note that shipping times, and costs may vary depending on your location.
 
 
How long before I get my order after placing it online?
 
All our robes are meticulously handcrafted to meet your specific preferences. Hence, we have a lead time of 3-4 weeks for shipping unless otherwise indicated as "READY TO SHIP" which will be shipped within 48hours. 
If you require expedited delivery or have an urgent order, kindly reach out to us at [email protected]
 
  The delivery time for your order depends   on various factors such as product   availability, shipping method, and   destination. Once your order is placed,   you will receive an estimated delivery date.
 
 
 
 
When do I get a response to my enquiry?
 
We aim to respond to all inquiries within 24-48 hours. If you haven't received a response within this time frame, please check your spam/junk folder or reach out to us via Instagram.
We do our best to respond within 24-48 hours. Alternatively, you can send an email to [email protected]

CONTACT US FOR ANY QUESTIONS